24-HOUR EMERGENCY SERVICE
If you are reporting an EMERGENCY or a WATER LEAK, please call 760-364-2315 seven days a week.
Agency staff is available 24 hours a day to provide prompt response to service disruptions or emergencies. Please call us immediately to report the following emergencies:
- Lack of water (other than for non-payment)
- A leak affecting your home or neighborhood
- Low water pressure
- Discoloration
- An unusual taste or odor
AFTER-HOURS NON-EMERGENCY SERVICE
Customers requesting non-emergency service outside our normal business hours will be charged a $170 fee as per Ordinance 21O-02 Establishing Rules and Regulations for Water Service, and 23R-08 Establishing Certain Fees and Charges. You will be asked to sign an agreement to pay this fee. The charge will be included on your next bill.
*Normal business hours – Mon-Thurs 8:00am – 4:30pm. We are closed Fridays, Saturdays, Sundays and holidays.